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Category Archives: Fletchers
EQC update on the “Opting out” process
EQC have changed their Opting out web page by adding a small section on how permission to opt out is formalised (here). Confirmation to Proceed letter We’ll send you a Confirmation to Proceed letter when your form has been processed. … Continue reading
Fletcher EQR website taken down or out?
I don’t know the significance of this but the Fletcher EQR website (here) is currently missing. In it’s place is the screen shown below. The screen capture was made at 8.40 this evening. Hacktivist or did someone forget to pay … Continue reading
Posted in Fletchers
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Fletcher/EQR – identifying their staff
To help avoid confusion, and protect residents from people pretending to be Fletcher/EQR contractors, Fletcher’s have put the following information on their website (here): We have had recent reports that homeowners and other occupants are being telephoned by people falsely … Continue reading
Posted in Fletchers, Health and Safety
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EQC – Removal of liquefaction (silt)
EQC have updated their FAQ on the removal of silt from driveways and gardens. The additions are highlighted below. The FAQ now reads: My garden and driveway are covered in liquefaction. If I pay a person to clear this mess … Continue reading
Dealing with hard bargainers
Everyone with a damaged house or in the residential Red Zone has found, or one day will find, themselves negotiating with EQC, their insurance companies and those who work for them (Fletcher EQR, Arrow, Hawkins and the like). As occurs … Continue reading
Posted in EQC pitfalls, Fletchers, Insurance Pitfalls, Legal issues and support, Rebuilding, Repairs
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EQC – changes to the rules on non-structural repairs
EQC announced yesterday that non-structural repairs under $15,000 (formally $10,000) will now be paid out to homeowners rather than passed to the Canterbury Home Repair Programme (Fletcher EQR). It appears that this will be an automatic process with homeowners having … Continue reading
Posted in EQC, EQC pitfalls, Fletchers, Repairs
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EQC on Opting Out
Yesterday EQC sent an e-mail to those on their newsletter list with the following information on Opting Out: ‘Opting out’ has been in the media lately. What is opting out and why is it offered? EQC explains. All properties with … Continue reading
Posted in EQC, EQC pitfalls, Fletchers, Repairs
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Fletcher/EQR – complaint and compliment feedback page
Fletcher/EQR have a page for those wishing to provide feedback. The page is here. Information about their complaints procedure is here, and a copy of the customer complaints policy can be downloaded from the same page.
Posted in Best Practice, Complaints and Disputes, Fletchers, Quality Control, Repairs
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EQC update – opting out of Fletcher/EQR repairs
EQC have updated their information on opting out. The update appears to be pretty much a full re-write. The update is here. Click on the link to see the text of the previous version of the FAQ.
Human Rights Commission – Canterbury Earthquakes: review and appeal rights
The Human Rights Commission have launched three web pages for those affected by earthquakes. The first, Canterbury Earthquakes: review and appeal rights, is here. The introduction to the web page states: This information collects in one place the review or appeal rights … Continue reading
Posted in CCC, CERA, EQC, EQC pitfalls, Fletchers, Green - TC3, Green Zone, Human Rights, Legal issues and support, Repairs
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