CERA have produced a video explaining some of the workings of the RAS here, on a website called Vimeo (sort of like Youtube but for grownups). Click on the photograph of Ivan to make it work.
The video is about 5 and a half minutes long and quite informative – good viewing.
On the RAS site there is a description of the three steps used by the Service (here). Step 1 includes the words “a staff member will take you through a short assessment to see whether your circumstances meet the criteria …”. In case it is not clear what this means, the criteria is listed further up their web page and I have reproduced it below. The wording is a bit equivocal (may be available if …) however there oughtn’t be any surprises (let me know if there are).
This service may be available to you if you are an earthquake-affected residential property owner and you:
- believe you are in disagreement with another party over your repair or rebuild process, or
- are not confident about or do not understand the complex matters associated with your rebuild or repair process.
However, you cannot use the service if you:
- have filed legal proceedings against your insurer (if your issue is insurance related), or
- are participating in EQC mediation (if your issue is EQC related), or
- are trying to deal with your situation through the Insurance and Savings Ombudsman process or any other dispute resolution service.
The Residential Advisory Service (RAS) starts business from 8.00 tomorrow morning. The RAS website is here.
The basics are:
Phone number 0800 777 299
Call centre hours 8am to 5pm
When will meetings with independent advisors begin? Cases will be triaged by the call centre and placed with advisors based on the specific nature of issues, with the first advisor/property owner meetings beginning on Monday 20 May.
Where will meetings take place? The Residential Advisory Service has secured space in 15 locations around greater Christchurch so meetings can occur in convenient places for property owners.
Who are the independent advisors? They’re professional people working in the field in greater Christchurch across the areas of engineering, building, geo-technical expertise, real estate and insurance.